People walk into our stores all the time trying to sell us something. They call, they email, they even text - how did they get my number??
What amazes me about the hard sell approach is that people still think it works. I can't imagine falling in love with your stupid home made dolls and placing an order after you've barged in to a store full of people, demanded to speak to the owner, and proceeded to ignore the increasingly less subtle cues that this is not a good time.
A very smart man once explained to me that the best way to sell anything to anyone was to not sell it at all. He ran a very successful chain of car dealerships that and the exit was worth many millions. He would call his contacts on Thursday afternoons and ask them if they would like to take the new Audi model for the weekend. No pressure, no strings, just a 48-hour test drive. More often than not, he sold the car. Wanna bet the test drivers appreciated feeling no obligation?
It can be tempting to sell hard when you're trying to get things going. Depending on your industry, sales practices will vary but regardless, remember that people will appreciate you treating them like a professional seeking a solution and not a quota filler. Upselling and complementary products are sound sale tactics and can be done without being pushy. If your client's needs will be better met with the next model up or with add-ons, even if they don't know it yet, find a way to work it into the conversation. The moment someone feels you're not being genuine, or that they're being sold to, pack it in, sunshine. You're done.
Bottom line, respect people's time and space. Don't barge into a busy restaurant during meal times, or a retail store during peak hours. Be mindful of whether your message is being received. If a business owner has something else on the go, call again. They'll appreciate the gesture and probably listen better next time.
And not throw you out of their store like I did the doll lady...